30-day guarantee
Contact us within 30 days of delivery to request return support. Include your order number and the reason for the request.
Return condition
Items should be returned with their original components and packaging when reasonably possible. Products damaged by misuse, unauthorized alteration, or ordinary wear may not qualify.
Damaged or incorrect orders
Contact us promptly with your order number and clear photos if an item arrives damaged, defective, or different from what you ordered.
Refunds
Approved refunds are issued to the original payment method after the return is received and reviewed. Your bank or card issuer may need additional time to post the credit.
Start a return
Email support@rivopet.shop before sending a product back so we can provide return instructions.