Shipping offer
U.S. orders over $50 qualify for free shipping. Any applicable shipping charge for smaller orders is shown before payment.
Delivery estimate
Estimated delivery is 5–9 business days. This estimate begins after the order has been processed and may vary during holidays, severe weather, or carrier disruptions.
Tracking
When tracking is available, it is sent to the email address provided at checkout. Please allow time for the carrier to activate the tracking link.
Address issues
Customers are responsible for providing a complete delivery address. Contact us promptly if an address needs correction; changes cannot be guaranteed after fulfillment begins.
Delivery support
For a delayed, lost, or damaged shipment, email support@rivopet.shop with your order number.